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Careers / Credits / Repairs / Returns Clerk – Pinetown

Credits / Repairs / Returns Clerk – Riverhorse
Reference Number "PINE-CRR-001"

ACDC Dynamics a leading manufacturer, importer and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic Credit Returns & Repairs Clerk for our Pinetown Store.

PURPOSE OF THE ROLE
To assist with customer returns, credits and repairs and to liaise between the various departments involved in these transactions.

RESPONSIBILITIES:

  • Accepting and assessing all returns, credits and items brought in for repair or credit according to the relevant company policies and procedures.
  • Dealing with client queries regarding credits and repairs and following up on all items sent for repair or to be replaced under warranty, either in person or via e-mail.
  • Giving feedback and requesting feedback regarding all customer related issues around credits, repairs, warranty claims, and returns.
  • Acting as a liaison between Retail sales, Warehouse, Repairs, and Head Office relating to the job title.
  • Ensuring that all customers are dealt with in a professional and fair, yet firm manner regarding all queries and discussions related to the job title.
  • Checking and updating all reports on a daily, weekly, and monthly basis in order to keep the stock levels accurate.
  • Assisting in Warehouse and Retail functions as needed, including annual stock takes.

REQUIREMENTS

  • Matric certificate, with English, Science and Mathematics pass.
  • A basic knowledge of electronics and electronic components will be advantageous
  • Retail Returns experience will be preferable
  • Excellent written communication abilities and etiquette.
  • Computer literate, and able to learn to use all company software applications.
  • Tenacious and able to handle conflict in a professional and mature manner.
  • Team player who can communicate well at all levels.
  • Procedure and paperwork driven.
  • Willing to investigate and assist to resolve customer complaints and queries and give superior customer service.

ATTRIBUTES:

  • Must be a team player and can communicate clearly with others.
  • Ability to work under pressure
  • Methodical and figure orientated
  • Time Management is critical
  • Good Communication skills
  • Ability to work within a structured, disciplined environment
  • Reliable, Honest, and positive attitude

Pay based on previous work history and experience.
IF YOU MEET ALL THE MINIMUM REQUIREMENTS THEN PLEASE APPLY TODAY TO BE PART OF THE ACDC DYNAMIC TEAM!