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Careers / Franchise Ambassador - CPT

Franchise Ambassador - Cape Town
Reference Number "CAPE-FRA-001"
Purpose: ·

ACDC Dynamics, a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for a FRANCHISE AMBASSADOR.

PURPOSE OF THE ROLE:
The Franchise Ambassador is responsible for all the franchise operational requirements and is tasked to oversee franchise sales activities and ensure that he/she achieves their relative KPI’s and execute their General Roles and Responsibilities as well as his/her respective targets.
The Franchise Ambassador needs to uphold communication lines and ensure that sales strategies are executed, targets are met for customer growth & reported accordingly

RESPONSIBILITIES:

  • Meet monthly targets set by company.
  • Meetings with designated franchises and ensuring that minutes are distributed to the channel manager and actioned of relevant points stated.
  • Ensure that all designated franchise outlets are suitably merchandised, and relevant specials are displayed, executed and are in accordance with Head Office requirements and monitored accordingly.
  • Reports on franchise compliance, general operational requirements & activity on a weekly basis
  • Ensuring that training interventions are successfully implemented for all designated outlets and tracked and measured accordingly
  • Protect brand integrity through the implementation of suitable Head Office interventions
  • Identifying and communicating franchise training requirements including monitoring and tracking of attendance and providing reports accordingly
  • Assist with marketing strategies & execution of ACDC Head Office campaigns in alignment with Franchisor requirements
  • Assisting with franchise complaints, ensuring that service recovery standards are met including Reporting thereof
  • Providing guidance & support to the internal sales team when needed
  • Arranging and attending customer days      
  • Ensuring that Head Office supplied back-order reports are distributed weekly
  • Ensuring that quarterly drives are successfully implemented & Measured
  • Acts as a brand custodian
  • Ensuring all emails are followed up & actioned even if the Ambassador is not main recipient
  • Monitoring of all BOF & OBSOLETE reports ensuring Mario owned franchises lines on these reports are kept to the minimum and providing accurate feedback per franchise to the Channel Manager

REQUIREMENTS:

  • Minimum Matric and relevant qualification
  • Minimum 5 years franchising experience in similar role – Preferred
  • Good knowledge of electrical industry would advantageous
  • Financial and computer literacy
  • Valid driver’s license

ATTRIBUTES:

  • Excellent attention to detail
  • Punctuality
  • Ability to work well under pressure
  • Good Communication and Interpersonal skills
  • Good organizational and Admin skills
If you don’t hear back from us within 14 days of your application please consider your application unsuccessful