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Careers / Help Desk Administrator – Richmond Park

Help Desk Administrator – Richmond Park
Reference Number "CAPE-HDA-001"

Exciting opportunity to work at ACDC DYNAMICS in Richmond Park. ACDC Dynamics, a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for a HELP DESK ADMINISTRATOR.

PURPOSE OF THE ROLE
Help Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.

RESPONSIBILITIES

  • Ensure customer satisfaction
  • Manage all desk administrative duties
  • Follow up with customers as needed to ensure any problems are resolved
  • Ensuring high levels of customer satisfaction through excellent sales service
  • Welcome and greet customers
  • Keep up to date with product information
  • Accurately describe product features and benefits
  • Follow all company policies and procedures

REQUIREMENTS:

  • Matric Certificate
  • Ability to prioritize
  • Willing to work overtime
  • Proven working experience in retail sales
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Friendly, helpful, confident, and engaging personality
  • Basic administration skills

ATTRIBUTES:

  • Initiative
  • Willingness to learn
  • Adaptability
  • Confidence
  • Willing to work under pressure
  • Time management
  • Teamwork skills
  • Attention to details
If you don’t hear back from us within 14 days of your application please consider your application unsuccessful