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Careers / Internal Sales - Franchise

Internal Sales – Franchise
Purpose :
To promote via the telephone the sales of ACDC Dynamics products throughout the assigned franchise network BMO utilizing the current ERP systems as well as upselling to said Franchises.
The ability to work both independently as well as within a team will be crucial to your success in this role. Furthermore, you will be required to submit various reports to your manager on a monthly, weekly and daily basis.
Your ultimate requirement and measure in this position will be the growth and performance of your prescribed franchise portfolio.
Typical Job Functions include, but are not limited to:
- Meet Min required sales budget & targets
- Franchise orders
- Admin
- Housekeeping of work station
- Up & cross sell and advise clients of alternatives
- Answering incoming calls & mails
- Quotes
- Quote follow ups
- Back order follow ups
- Process orders
- Upskilling on products
- Ad hoc duties
- Queries
- Request stock and follow up with relevant departments
- Bucket codes for manufacturing products
- Special transformers sales
- Product advice
- Liaising with clients and relevant departments on ETA's, back orders and buyouts
- Promote current specials
- Technical advice
- Non-cancellation forms
- Saturday trade when needed
- Ad hock Saturdays and training
- Client service
- Resolving complaints
Qualifications, Skills and Competencies :
- 5 - 7 years’ experience in operating within a call center / internal sales environment
- Industry experience advantageous
- Technical Aptitude
- The ability to work within a high pressure environment
- Ability to establish new markets by tapping into your existing network
- Ability to manage budgets as well as meeting set KPI’s
- Proficient in English & Afrikaans, both written and orally
- Proficient in English & Afrikaans, both written and orally
- Excellent verbal and written communication skills with no fear of telephonically or face to face assisting of clients and resolving complaints
- Excellent organizational skills
- Proficiency in google applications as well as knowing your way around a computer
- Ability to take ownership of and resolve complaints
- Enthusiastic “can do” attitude
- Ability to work diligently in a team environment
- Sales experience in a fast-paced, aggressive environment
- Proven multi-tasking capability and admin skill
If you don’t hear back from us within 14 days of your application please consider your application unsuccessful