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Retail Branch Manager - Riverhorse
Reference Number "RIVE-RBM-001"

ACDC Dynamics a leading manufacturer, importer and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and dynamic Retail Branch Manager to contribute to our company’s sales objectives.
The Retail Branch Manager plans and directs the day-to-day operations of the Branch. Develops strategies to improve customer service, drive Retail store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
RESPONSIBILITIES: SALES

  • Proven work experience as a Retail Branch Manager
  • Experience managing a high-performance sale team.
  • An ability to understand and analyse sales performance metrics.
  • Solid customer service attitude with excellent negotiation skills
  • (Strong written communication and team management skills) Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels.
  • Manages, motivates and improves the team in order to achieve the company goals.
  • Analytical skills with a problem-solving attitude
  • Availability to travel as and when required.
  • A demonstrable capacity to keep abreast of new technology trends.
  • Demonstrate Problem-solving skills and negotiation skills.
  • Solid understanding of budgeting and reporting on its progress.
  • Provide market intelligence to the Sales Team.
  • Performance, growth and development of the Independent Sales Force
  • Delivering strategies to optimize Sales Force performance
  • Anticipating business needs, identifying strategies to capitalize on opportunities and mitigate business risks.
  • Developing goals, KPIs and objectives and executing against the Company’s vision
  • Evaluating performance and productivity and identifying remedial action when required

RESPONSIBILITIES: RETAIL AND WAREHOUSE

  • Complete store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintain store staff by recruiting, selecting, orienting and training employees.
  • Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results.
  • Prepare annual budget; schedule expenditures; analyse variances; initiate corrective actions.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensure availability of merchandise and services by approving contracts, maintaining inventories.
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Market merchandise by studying advertising, sales promotion and display plans; analysing operating and financial statements for profitability ratios.
  • Secure merchandise by implementing security systems and measures.
  • Protect employees and customers by providing a safe and clean store environment.
  • Maintain the stability and reputation of the store by complying with legal requirements.
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
  • Contribute to team effort by accomplishing related results as needed.
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
  • Manage all controllable costs to keep operations profitable.
  • Manage stock levels and make key decisions about stock control.
  • Analyse sales figures and forecast future sales.
  • Analyse and interpret trends to facilitate planning.
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
  • Ensure standards for quality, customer service and health and safety are met.
  • Respond to customer complaints and comments.
  • Organize special promotions, displays and events.
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
  • Initiate changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market.
  • Promote the organization locally by liaising with local schools, newspapers and the community in general.

QUALIFICATION:

  • A post graduate Degree or its equivalent in Electrical or Electronics, Sales, Marketing, or closely related discipline from a recognised Tertiary Institution
  • Essential: 7 – 10 years’ experience in Sales within a manufacturing environment – Electrical will be advantageous.
  • At least 5 years’ experience in a Senior Sales managerial capacity.
  • Computer literate (Microsoft office, AccPacc, Syspro, Power BI, Sage Enterprise Intelligence)

STORE MANAGER TOP SKILLS & PROFICIENCIES:

  • Budgeting
  • Accounting and Finance
  • Marketing
  • Retail Management
  • Leadership
  • Ability to Motivate Others
  • Delegation
  • Customer Focus
  • Quick Learner
  • Multi-Task Skills
  • Team Player
  • Pricing
  • Staffing
  • Vendor Relationships
  • Market Knowledge
  • Results Driven
  • Strategic Planning
  • Management Proficiency
  • Client Relationships
  • Sales Experience
  • Organization
  • Verbal and Written Communication