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Retail Store Manager - Germiston
Reference Number "GERM-RMG-001"

JOB SUMMARY:

Provides general administrative support to an office or group of sales professionals. Responsible for preparing proposal, presentation and communication materials. Coordinates the distribution of internal and external marketing information.

Position Overview:

  • Manage day-to-day store operations, including:
  • Sales Targets & promotional activities
  • Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits

Expectations and Duties:

  • Employee Schedules, including back up plans for peak hours, vacation, sick time, training, etc.
  • Ensures proper opening and closing of the retail location
  • Achieving goals by leading the Sales team
  • Drives success by ensuring employees follow the sales process.
  • Assists customers, handles customer escalations and promotes a positive customer experience.
  • Assists in the training of all retail staff of company sales procedures/policies, promotions, incentives, etc.
  • Maintains desired store appearance according to company standards.
  • Maintain adequate levels of inventory to support sales traffic.
  • Participates in month-end inventory reconciliation and audits.
  • Coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process.
  • Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards.
  • Demonstrates technical competence for products and services sold.