Return Policy

RETURN POLICY

Kindly refer to the below and advise all necessary parties involved with regards to returns, AC/DC Dynamics guidelines for returns.
To return goods the following will need to be considered: You will need to send the following:
- i.The invoice number
- ii. The item codes
- iii. The quantity
- iv. Reason for the return and the replacement order or replacement invoice number
- v. Cancellations - Proof of Cancellation is required in email or writing
Retail purchases as well as cash sale returns need to go via the Retail Store and are subject to assessment of stock please contact returns@acdc.co.za
Make sure you request a return number within 10 working days (in writing) (as per description at bottom of invoice) date, invoice & replacement invoice or picking slip number. The replacement order needs to be in the same category as the return, if NOT in the same category a 15% handling fee will applicable. The Returns department will issue yourself the client with a handling fee form, you/ the client then need to complete/sign the form and send it back to returns@acdc. co.za . A return number will then be assigned to yourself.Should you require an RMA number after 30 days, even with a replacement a handling fee will be incurred; the handling fees are dependant on the time from invoice.
Return authorization numbers are valid for 14 days only.
Please note that from the 25th to the 1st of every every month, AC\DC Dynamics does not take stock back for returns.
Credits notes are emailed weekly via an automated system, if you have not received your copy or have any queries, please contact accounts@acdc.co.za.
When bringing items back (with your driver) always attach the original invoice as well as the return number issued by AC\DC Dynamics to yourselves/the client (and the handling fee form when applicable)
When returning items via a courier, the RMA and invoice number should be visible/ clearly marked on the waybill as a reference
The Returns department is available to assist you/the client Mondays to Thursdays 7h30 to 17h00 and Friday 7h30 to 16h00. Please make sure you/the client have/has a copy of your proof of return attached to your mail. Should you have return queries, please contact returns@acdc.co.za
For complaints and/or compliments you may contact info@acdc.co.za
Kindly note that faulty and/or unused items need to be booked into our repairs department, for assessment and their recommendation (either a repair, warranty replacement and/or credit by applicable department.)
Please note as per the Repairs Department Manager, credits are no longer processed via the repairs department.
If you purchased a replacement without the process being followed then unfortunately AC\DC Dynamics cannot be held responsible for the duplication and/ the costs involved, these costs will be for the clients account.
A return number is not required when items are booked in via the returns department. Please contact repairs@acdc.co.za for any queries or to book stock in for repair/assessment.
For items that are received damaged or incorrectly supplied and/or labelled or incomplete goods, you/the client need to email our Dispatch Department to investigate: dispatch@acdc.co.za
Please make sure this happens within 10 days in writing via e-mail (Please note if you can report this within 24 hours this would ensure a more efficient investigation and a more rapid response and action).
Please CC your /the client’s, sales consultant in all requests to ensure swift response.
You may not substitute invoice numbers/items for authorizations already allocated as that will make the authorization invalid- this means we will have to redo the authorization process again and the goods that you sent to AC\DC Dynamics will be sent back to you/the client at your cost.
Goods will only be accepted back if they are in resalable condition, pending assessment
Credit will not be passed nor will the goods be accepted if they are damaged/modified or used in any way; also make sure that the goods are in their original packaging.
Our returns counter will not accept goods that do not have return authorization numbers.

*Kindly note that is a mere guide and not the complete AC\DC Dynamics returns policy - your company was supplied with the complete returns policies and procedures documentation with your/the client’s account confirmation. If you do not have this you can request your document from accounts@acdc.co.za.*

Your/the client’s co-operation in this regard will be highly appreciated and will help AC\DC to deliver a more efficient service.

For more info & assistance kindly contact AC\DC on returns@acdc.co.za

RELEVANT EMAIL ADDRESSES FOR DIFFERENT BRANCHES:

Head Office, Longmeadow: